Privacy Policy | Myrtle Dental Clinic

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At Myrtle Dental Clinic, your privacy is of utmost importance to us. This Privacy Policy explains how we, as your trusted dentist in South Morang, collect, use, store, and protect your personal and health information in accordance with the Privacy Act 1988, the Australian Privacy Principles (APPs), the Health Records Act 2001 (Victoria), and the standards set by the Dental Board of Australia (AHPRA). We strive to ensure that every South Morang dental visit respects your privacy, allowing you to focus on achieving your best South Morang smiles.

Personal Information May Include: 

- Full name 

- Date of birth 

- Gender 

- Address and contact details 

- Emergency contact information 

- Medicare/DVA/private health insurance details 

- Payment information 

Health Information May Include: 

- Medical history 

- Dental records related to your visits to a dentist in South Morang 

- X-rays, scans, and clinical photographs from South Morang dental practices 

- Current medications and allergies 

- Past and ongoing treatment information, including insights from your South Morang dentist 

- GP and specialist details, especially if referred by South Morang Smiles.

We collect information in several ways to ensure you receive the best care at our South Morang dental practice, including:  

- Directly from you during consultations, forms, or phone calls at our South Morang dentist office.  

- Through online booking forms or website enquiries for South Morang smiles.  

- From other health practitioners with your consent to support your dental health.  

- From radiology services or laboratories we refer you to, ensuring accurate diagnosis and treatment.  

- From private health insurers or Medicare where authorised, helping you manage your dental expenses effectively.

At our South Morang dental practice, we only collect information necessary to: 

- Provide safe and appropriate dental treatment from our experienced dentist in South Morang. 

- Accurately diagnose and plan treatment tailored to your needs. 

- Communicate with you about appointments or follow-ups related to your South Morang smiles. 

- Liaise with other healthcare professionals when required to ensure comprehensive care. 

- Process payments and insurance claims efficiently. 

- Continuously improve our clinical services and enhance the patient experience at our South Morang dentist office.

We may use or share your information for:  ✔ Clinical care and treatment planning  ✔ Referrals to specialists (e.g., orthodontists, oral surgeons)  ✔ Sending X-rays or dental records  ✔ Insurance claims and payment processing  ✔ Reminder messages, recalls, and appointment confirmations  ✔ Regulatory obligations as required by AHPRA or law.  At our South Morang dental practice, we do not sell, rent, or distribute your personal information to third parties for marketing. Information is only disclosed with your consent unless required by:  Court order or legal request  Public health and safety concerns  Mandatory reporting obligations. Trust your dental care to a reputable dentist in South Morang, ensuring your privacy is protected while receiving quality service at South Morang Smiles.

Your information is stored securely at our South Morang dental practice, utilizing: 

- Encrypted dental practice management software 

- Secure servers located within Australia 

- Protected filing systems for paper records 

We take reasonable steps to protect your data from: 

- Unauthorised access 

- Loss or misuse 

- Modification or disclosure 

Access to clinical information at our South Morang dentist office is restricted to authorised staff only, following strict confidentiality protocols to ensure your privacy and security. At South Morang Smiles, we prioritize the safety of your information.

Your information is stored securely at our South Morang dental practice, utilizing: 

- Encrypted dental practice management software 

- Secure servers located within Australia 

- Protected filing systems for paper records 

We take reasonable steps to protect your data from: 

- Unauthorised access 

- Loss or misuse 

- Modification or disclosure 

Access to clinical information at our South Morang dentist office is restricted to authorised staff only, following strict confidentiality protocols to ensure your privacy and security. At South Morang Smiles, we prioritize the safety of your information.

As a patient at our South Morang dental clinic, you have the right to: 

- Request access to your personal or health information 

- Update or correct any inaccurate information 

- Transfer your records to another provider 

To make a request, please contact your trusted dentist in South Morang at: 

📧 info@myrtledentalclinic.com.au 

📞 (03) 9432 7456 

We will respond within a reasonable timeframe as required by Victorian privacy law, ensuring your South Morang smiles remain bright and informed.

Under Victorian legislation and the guidelines set by the Dental Board of Australia, a dentist in South Morang must retain dental records for at least 7 years from the last treatment date. For patients under 18, these records must be kept until they turn 25. After this retention period, the records are securely destroyed, ensuring that practices like South Morang Smiles adhere to these regulations.

We may send appointment reminders, recalls, or dental health updates from your trusted dentist in South Morang. You may opt out of marketing messages at any time by contacting us or using the unsubscribe link. Our South Morang dental practice will never send marketing without your consent—as per Australian privacy guidelines. At South Morang Smiles, your privacy is our priority.

We may update this policy to comply with changes in legislation or clinic operations at our South Morang dental practice. Any updates will be published on our website, where you can find information about your trusted dentist in South Morang, as well as updates from South Morang Smiles.

If you believe your privacy has been breached, please contact us immediately at Myrtle Dental Clinic, your trusted dentist in South Morang: Shop 17, G02/855 Plenty Rd, South Morang VIC 3752. 📞 (03) 9432 7456 📧 info@myrtledentalclinic.com.au. For those seeking exceptional South Morang dental care, we prioritize your privacy. If the issue remains unresolved, you may also contact the Office of the Australian Information Commissioner (OAIC) or the Office of the Health Complaints Commissioner (Victoria). At Myrtle Dental Clinic, we are committed to ensuring the best South Morang smiles for all our patients.