Privacy Policy | Myrtle Dental Clinic

---

At Myrtle Dental Clinic, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal and health information in accordance with the Privacy Act 1988, the Australian Privacy Principles (APPs), the Health Records Act 2001 (Victoria), and the standards set by the Dental Board of Australia (AHPRA) 

Personal Information May Include:

• Full name 
• Date of birth 
• Gender 
• Address and contact details 
• Emergency contact information 
• Medicare/DVA/private health insurance details 
• Payment information

Health Information May Include:

• Medical history 
• Dental records 
• X-rays, scans, and clinical photographs 
• Current medications and allergies 
• Past and ongoing treatment information 
• GP and specialist details

We collect information in several ways, including:

• Directly from you during consultations, forms, or phone calls 
• Through online booking forms or website enquiries 
• From other health practitioners with your consent 
• From radiology services or laboratories we refer you to 
• From private health insurers or Medicare where authorised

We only collect information necessary to:

• Provide safe and appropriate dental treatment 
• Diagnose and plan treatment accurately 
• Communicate with you about appointments or follow-ups 
• Liaise with other healthcare professionals when required 
• Process payments and insurance claims 
• Improve our clinical services and patient experience

We may use or share your information for:

✔ Clinical care and treatment planning

✔ Referrals to specialists (e.g., orthodontists, oral surgeons)

✔ Sending X-rays or dental records

✔ Insurance claims and payment processing

✔ Reminder messages, recalls, and appointment confirmations

✔ Regulatory obligations as required by AHPRA or law

We do not sell, rent, or distribute your personal information to third parties for marketing.

Information is only disclosed with your consent unless required by:

• Court order or legal request 
• Public health and safety concerns 
• Mandatory reporting obligations

Your information is stored securely in:

• Encrypted dental practice management software 
• Secure servers within Australia 
• Protected filing systems for paper records 

We take reasonable steps to protect your data from:

• Unauthorised access 
• Loss or misuse 
• Modification or disclosure 

Access to clinical information is restricted to authorised staff only, following strict confidentiality protocols.

Your information is stored securely in:

• Encrypted dental practice management software 
• Secure servers within Australia 
• Protected filing systems for paper records 

We take reasonable steps to protect your data from:

• Unauthorised access 
• Loss or misuse 
• Modification or disclosure 

Access to clinical information is restricted to authorised staff only, following strict confidentiality protocols.

You have the right to:

• Request access to your personal or health information 
• Update or correct inaccurate information 
• Transfer your records to another provider 

To make a request, contact us at:
📧 info@myrtledentalclinic.com.au
📞 (03) 9432 7456

We will respond within a reasonable timeframe as required by Victorian privacy law.

Under Victorian legislation and Dental Board of Australia guidelines:

• Dental records must be retained for at least 7 years from the last treatment date 
• For patients under 18, records must be kept until they turn 25 

After this period, records are securely destroyed.

We may send appointment reminders, recalls, or dental health updates.
You may opt out of marketing messages at any time by contacting us or using the unsubscribe link.

We will never send marketing without your consent—as per Australian privacy guidelines.

 We may update this policy to comply with changes in legislation or clinic operations.
Any updates will be published on our website. 

If you believe your privacy has been breached, please contact us immediately:

Myrtle Dental Clinic
Shop 17, G02/855 Plenty Rd,
South Morang VIC 3752
📞 (03) 9432 7456
📧 info@myrtledentalclinic.com.au

If unresolved, you may contact:

• Office of the Australian Information Commissioner (OAIC) 
• Office of the Health Complaints Commissioner (Victoria)