Terms of Service – Myrtle Dental Clinic

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Address: Myrtle Dental Clinic, your trusted dentist in South Morang. Visit us at Shop 17, G02/855 Plenty Rd, South Morang VIC 3752. For all your South Morang dental needs, call us at 📞 (03) 9432 745. Let us help you achieve your best South Morang smiles!

At Myrtle Dental Clinic, your trusted dentist in South Morang, we are committed to providing safe, ethical, and high-quality dental care. By booking an appointment or receiving treatment at our South Morang dental clinic, you agree to the following terms: 

Appointments 

Appointment times are reserved specifically for you. We require accurate personal and medical information to ensure safe treatment. We may contact you by SMS, email, or phone for confirmations or recalls. 

Treatment Plans & Fees 

Our treatment plans and quotes are estimates and may change based on clinical findings. Any changes will be discussed with you before proceeding. Fees must be paid on the day of service unless a prior arrangement is approved. 

Health Information 

You agree to provide accurate medical history and update us if anything changes. This includes medications, allergies, and health conditions that may affect treatment, ensuring your South Morang smiles stay bright and healthy.

Cancellations & Missed Appointments

To provide fair access for all patients at our South Morang dental clinic:

We require 24 hours’ notice for cancellations or rescheduling. Appointments cancelled late or missed may incur a late cancellation fee. Fees are at the clinic’s discretion based on the appointment length reserved.

Deposits

For longer appointments (e.g., crowns, root canals, cosmetic dentistry) at our South Morang dentist office, we may require a deposit to secure your booking.

Refunds

Refunds are not provided for services already rendered at South Morang Smiles. However, if there is a genuine concern about treatment outcomes, we encourage you to contact us so we can provide a resolution. Refunds for prepaid treatment sessions (e.g., whitening packages) are considered on a case-by-case basis.

Your Rights at Myrtle Dental Clinic As a patient at our South Morang dental clinic, you have the right to:  

- Receive respectful, compassionate, and culturally sensitive care  

- Access safe, evidence-based dental treatment from a qualified dentist in South Morang  

- Be informed about treatment options, risks, and costs  

- Request a second opinion  

- Access your clinical records upon request  

- Decline treatment (with an understanding of possible risks)  

- Have your health information kept confidential  

Your Responsibilities To ensure smooth and safe dental care at South Morang Smiles, we ask patients to: 

- Provide accurate health and medical information  

- Inform us of any changes to your health  

- Attend appointments on time with your South Morang dentist  

- Respect cancellation policies  

- Follow treatment recommendations  

- Respect staff and uphold a safe environment

By attending the clinic at your trusted dentist in South Morang, you acknowledge that: You understand the proposed treatment, risks, alternatives, and costs associated with your care. You have had the opportunity to ask questions regarding your South Morang dental experience. You can withdraw consent at any time. Please note that some procedures, such as surgery or extractions, may require a signed consent form. Consent can be given verbally, in writing, or implied, for example, by opening your mouth for examination at our South Morang smiles clinic.

Payment Requirements

At our South Morang dental clinic, payment is required on the day of service. We accept EFTPOS, credit cards, HICAPS, private health insurance cards, and Afterpay to make it convenient for you.

Private Health Insurance

Rebates for services at our South Morang dentist depend on your insurer and coverage. Patients are responsible for any gap payments that may arise.

Government Schemes

We are proud to accept various government schemes, including the Child Dental Benefits Schedule (CDBS), DVA, and TAC / Workcover (when approved), ensuring that your dental needs are met at South Morang Smiles.

Overdue Accounts

Please note that unpaid or overdue payments may be referred to external debt collection services.

General Information Only

The information on this website is for general educational purposes and is not a substitute for professional dental advice from a qualified dentist in South Morang.

No Guarantees

While we aim for accuracy, Myrtle Dental Clinic, your trusted South Morang dental provider, makes no guarantees about the completeness or reliability of any information available on this site.

External Links

We may include links to external websites for convenience; however, as a South Morang dentist, we do not control or endorse their content, including those that may relate to South Morang smiles.

Our handling of personal and health information is governed by the Australian Privacy Principles (APPs), the Health Records Act 2001 (Victoria), and standards set by AHPRA and the Dental Board of Australia. As a trusted dentist in South Morang, we prioritize your privacy. For full details, refer to our Privacy Policy page, where you can learn more about our commitment to protecting your information at South Morang Dental and South Morang Smiles.