Policies & Patient Information | Myrtle Dental Clinic

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 Address:
Myrtle Dental Clinic
Shop 17, G02/855 Plenty Rd, South Morang VIC 3752
📞 (03) 9432 745 

At Myrtle Dental Clinic, we are committed to providing safe, ethical, and high-quality dental care. By booking an appointment or receiving treatment at our clinic, you agree to the following terms:

Appointments

• Appointment times are reserved specifically for you. 
• We require accurate personal and medical information to ensure safe treatment. 
• We may contact you by SMS, email, or phone for confirmations or recalls. 

Treatment Plans & Fees

• Treatment plans and quotes are estimates and may change based on clinical findings. 
• Any changes will be discussed with you before proceeding. 
• Fees must be paid on the day of service unless a prior arrangement is approved. 

Health Information

• You agree to provide accurate medical history and update us if anything changes. 
• This includes medications, allergies, and health conditions that may affect treatment.

Cancellations & Missed Appointments

To provide fair access for all patients:

• We require 24 hours’ notice for cancellations or rescheduling. 
• Appointments cancelled late or missed may incur a late cancellation fee. 
• Fees are at the clinic’s discretion based on the appointment length reserved. 

Deposits

For longer appointments (e.g., crowns, root canals, cosmetic dentistry), we may require a deposit to secure your booking.

Refunds

• Refunds are not provided for services already rendered. 
• However, if there is a genuine concern about treatment outcomes, we encourage you to contact us so we can provide a resolution. 
• Refunds for prepaid treatment sessions (e.g., whitening packages) are considered on a case-by-case basis.

 Your Rights All patients at Myrtle Dental Clinic have the right to:

• Receive respectful, compassionate, and culturally sensitive care 
• Access safe, evidence-based dental treatment 
• Be informed about treatment options, risks, and costs 
• Request a second opinion 
• Access your clinical records upon request 
• Decline treatment (with an understanding of possible risks) 
• Have your health information kept confidential

Your Responsibilities To ensure smooth and safe dental care, we ask patients to:

• Provide accurate health and medical information 
• Inform us of any changes to your health 
• Attend appointments on time 
• Respect cancellation policies 
• Follow treatment recommendations 
• Respect staff and uphold a safe environment

By attending the clinic, you acknowledge that:

• You understand the proposed treatment, risks, alternatives, and costs 
• You have had the opportunity to ask questions 
• You can withdraw consent at any time 
• Some procedures may require a signed consent form (e.g., surgery, extractions) 

Consent may be given verbally, in writing, or implied (e.g., opening your mouth for examination).

Payment Requirements

• Payment is required on the day of service. 
• We accept EFTPOS, credit cards, HICAPS, private health insurance cards, and Afterpay .

Private Health Insurance

• Rebates depend on your insurer and coverage. 
• Patients are responsible for any gap payments.

Government Schemes

We accept:

• Child Dental Benefits Schedule (CDBS) 
• DVA 
• TAC / Workcover (when approved)

Overdue Accounts

Unpaid or overdue payments may be referred to external debt collection services

General Information Only

The information on this website is for general educational purposes and is not a substitute for professional dental advice.

No Guarantees

While we aim for accuracy, Myrtle Dental Clinic makes no guarantees about the completeness or reliability of any website information.

External Links

We may include links to external websites for convenience; however, we do not control or endorse their content.

Our handling of personal and health information is governed by:

• Australian Privacy Principles (APPs) 
• Health Records Act 2001 (Victoria) 
• AHPRA and Dental Board of Australia standards 

For full details, refer to our Privacy Policy page.